CONDITIONS OF SALE
All prices are inclusive of VAT; shipping costs are excluded and will be clearly displayed before completing the order.
Shipments are made by SDA, GLS, DHL courier.
When the package is entrusted to the courier, the seller sends an email with the shipment tracking.
Shipping fees :
ITALY € 6.90 for orders up to € 90, free for orders over € 90
FOREIGN expenses vary according to the country of destination. The amount of shipping costs abroad is visible during the check-out process or by contacting the seller.
CUSTOMS DUTIES AND TAXES ON IMPORTS
According to the foreign country of destination of the goods, the buyer is responsible for any applicable customs duties.
The seller is not responsible for any delays caused by customs controls.
Ricami Baldi may at its discretion ask the customer for an e-mail confirmation of the order placed.
The average processing times from the moment of receipt of payment are 8-10 working days.
In the months of July / August and December the times are longer (about 30 days) due to holidays.
In case of delays in the management of the order caused for example by products not in stock, we will contact the customer informing him of the expected waiting times.
The customer will be entitled to cancel the order if he considers the processing times to be excessive.
In order to avoid unpleasant inconveniences, we invite you to contact us in advance to know the approximate delivery times.
The items offered are handcrafted. They are checked in detail and cared for in detail and, precisely because of their artisan characteristic, it may happen to notice the slightest differences in the comparison between two items of the same article. Above all, it is necessary to tolerate a variation from 1 to 5 cm (sometimes more in the case of large items) on the standard measures declared.
The invoice must be expressly requested when ordering by writing to firstname.lastname@example.org
RETURNS AND REFUNDS
As a total guarantee for the customer, Ricami Baldi ensures the possibility of withdrawal as governed by Legislative Decree 206/05. If you are not satisfied with the product received, you can return it within 14 days of receipt.
Conditions for the right of withdrawal:
- the purchased good must be substantially intact. If the goods have been subjected to washing or other types of treatments, the right of withdrawal will not be applicable
- shipping costs will be charged to the customer
- once returned, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned goods is an essential condition for exercising the right of withdrawal)
To exercise this right you must send us a communication to the email address email@example.com within 14 days from the date of receipt of the ordered goods indicating the product in question and the reason for the return. Then you will have to wait for a communication from us authorizing the return and return the goods to us within a further 14 days "" (the date of transmission by us of the e-mail will be valid)
WE DO NOT ACCEPT RETURNS ON CUSTOMIZED OR CLEARLY CUSTOMIZED ITEMS,
i.e. all items for which changes have been requested from what is presented in the online catalog (with the exception of items with obvious defects)
In the event of a lack of conformity, Ricami Baldi may proceed at its discretion to return the entire amount paid or to replace it with a product with equal or superior characteristics.
In the event of a refund, the relative amount paid will be sent within the terms of the law, net of shipping and cash on delivery costs; in case of replacement there will be no increase in shipping costs.
TREATMENT OF PERSONAL DATA
We receive, collect and store any information you enter on our website or provide us in any other way. We also collect the Internet Protocol (IP) address used to connect your computer to the Internet; access; email address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, duration of visits to certain pages, page interaction information, and methods used to navigate away from the page. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations and personal profile.
When you conduct a transaction on our website, as part of the process, we collect the personal information you provide to us such as your name, physical address and email address. Your personal information will only be used for the specific reasons stated above.
We collect such personal and non-personal information for the following purposes:
provide and manage the Services;
provide ongoing assistance and technical support to our users;
to be able to contact our visitors and users with general or personalized service notices and promotional messages;
to create aggregate statistical data and other aggregated and / or inferred non-personal information, which we or our business partners may use to provide and improve our respective services;
to comply with applicable laws and regulations
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services. Your data may be stored via Wix.com data storage, databases and general applications. Your data is stored by them on secure servers, protected by firewalls.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its suppliers.
We may contact you to inform you about your account, to resolve problems with your account, to resolve a dispute, to collect commissions or sums due, to probe your views through surveys or questionnaires, to send updates about our company, or as otherwise We may contact you to enforce our User Agreement, applicable national laws, and any agreements we may have with you. To this end, we may contact you by email, telephone, text message and regular mail.
If you do not wish your data to be processed, please contact us at the email address firstname.lastname@example.org or send us a letter to: Ricami Baldi di Baldi A. via della liberty 1 51039 Quarrata (PT)
If you wish to access, correct, modify or delete any personal information we have about you, you are invited to contact us at email@example.com or send a letter to: Ricami Baldi di Baldi A. via della liberty 1 51039 Quarrata (PT )